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Frequently Asked Questions
1. How do I add a Manager?
For the Alpha version, the developer has to add the first manager.
Subsequent Managers can be added by going to the Managers section of the dashboard and selecting "+ Add Manager"
2. How do I manage Team Members?
Team members can be added by going to the Team section of the dashboard and selecting "+ Add Team Member"
When a new Team Member is added a text message will be sent to the mobile number which is entered for the Team Member./li>
The text message received by the team member will have a download location for the FleetMode Driver (Client)
Team Member installs the FleetMode Driver, enters confirmation code and pledges to drive safely
3. How do I customize my Fleet policy?
Go to the Settings section of the Dashboard, select "Fleet Policy"
Modify the policy as necessary and select "Save"
This policy will be pushed to the driver and the driver will be prompted to accept the new policy.
4. Where do I manage alerts, notifications and add additional Fleets?
Go to the Managers section of the dashboard and selecting the Manager name from the left column, select the "Pencil" from the top right of the Manager header banner.
Managed Fleets are the fleets which the manager has visibility to within the FleetMode Portal.
To add another Fleet, select "+ Add Another Fleet"
To remove a Fleet, select "Remove Fleet" from the right side of the Fleet you want deleted.
Default notification destination will be the e-mail address and phone number listed for the manager
Alerts to be sent can be turned "OFF" or "ON" by the toggle switch to the right of each alert.
5. What if I forgot my password?
For the alpha version, the developer has to reset the password. Please contact us to reset your password.
6. How do I access Reports?
Go to the Reports section of the Dashboard.
Reports can be searched for a specific event, date, user or event type be filtered by the items in the left column of the report screen.
7. What is the Dashboard?
This is the primary view and snapshot of the Fleet status.
Graphed Weekly events
8. Where are the team member's alerts?
These can be viewed by individual team member or by fleet.
Individual member - Go to the Team section of the Dashboard, select specific individual in the left column.
Fleet - Go to the Reports section of the Dashboard, all alerts are listed by default and sorted by current date.
9. Where do I logout?
At the top right of every screen within the DriveMode Fleet portal is a "logout" option.
10. How do I start an accident investigation for a team member?
Go to the Team section of the dashboard.
Select the individual in the left column and then select the Triangle icon "Accident Report" from the top right.
The default period will be the current date, however a historical date can be selected.
The map will reflect the location history of where the team member was during the selected period.
The specific time (range of time) can be adjusted to get a more defined snapshot of the locations during the date selected.
Select the "boxed" time and slide it to the left or right to limit the period of time being displayed.
The events related to the date selected will be listed.
This report can be e-mailed by selecting the "Mail Icon" from the top right corner of the page (pending functionality).
11. Fleet Msg
This is for notifying your team
DO NOT send a message which requires a response.
Orange icons are vehicles which are driving, Blue icons are stationary vehicles.
The color of the dot to the right of the team member's name correlates with the vehicle.
Select the individuals who you would like to send a message to, under the Team member column.
Selecting the member a second time will deselect the team member.
Select the individuals by creating a fence around the members on the map.
Pick a point on the map to establish a starting point.
Pick another point on the map to begin the fence.
Pick another point on the map to continue the fence.
Pick additional points to continue the fence.
Pick the original starting point to "close" the fence.
If someone within the fence needs to be deselected, simply click on the individual under the team member column.
Select the "Clear Map" button to deselect everyone.
Type the message needing to be sent in the box which says "Type Fleet Message Here".
Once the message has been typed, select "Send Message" to deliver the message.
The "Clear Message" button deletes the previously typed message, in preparation for a new message.
Previous Messages lists the messages which have sent.