FLEETMODE Privacy Policy

About Our Privacy Policy

Whenever you use a software application or “App”, information is created. Because we know your privacy is important, we have a Privacy Policy to explain how we collect, use and protect that information. There’s a quick summary below, and the entire policy is written in an easy FAQ format.

A Quick Summary of Our Privacy Policy

Our privacy policy applies to your use of our products and services. We will always provide you with notice of material changes to this Policy. In order to do things like constantly improve our services, products and relationship with you, we may collect different types of information that help us learn more about how you use our offerings.

Here’s some of the information we collect:

Here are the basic ways we collect it. To:

Here are just some of the ways we use it. To:

Some examples of who we share your Personal Information with:

Details on Personal and Anonymous & Aggregate Information.

Our privacy committments

Our Online Privacy Policy for Children

FLEETMODE Privacy Policy FAQ

Our FLEETMODE Privacy Policy in easy, FAQ format.

We understand that everyone thinks that privacy policies are long, complicated, and difficult to understand. So we’re going to try to make this as simple as possible.


Let’s start with what we mean when we say:

Aggregate Information:  Information that we combine into anonymous groups of customers or users. One way to think of it is in terms of a survey or opinion poll. Aggregate information would tell you that 80 percent of the people voted for a candidate, but not who actually voted. These groups are large enough to reasonably prevent individuals from being identified.
Anonymous Information: Information that doesn’t directly identify you as an individual and can’t reasonably be used to identify an individual customer or user.
Customer: Anyone who purchases or uses our products or services. When a customer purchases retail products or services for use by others, like a family account, those family members also are customers.
Mobile Application, Application or “App”: A software application that runs on smartphones, tablet computers or other mobile devices and that allows users to access a variety of services and information.
Personal Information: Information that directly identifies or reasonably can be used to figure out the identity of a customer or user, such as your name, phone number and e-mail address. Personal Information does not include published listing information.
Relevant Advertising: Uses aggregate information about groups of people (like age, ethnicity, income range, where those groups live and work, and their interests) to develop advertising that is more likely to be useful to that group. It does not use individual data about what a specific person might like. “Online behavioral advertising” is one type of relevant advertising. It uses interest categories based on the websites visited by groups of people to deliver advertising online.
User: Anyone who visits our websites or uses our mobile applications.
Website: And other terms like “Internet site,” “site” and “web page” all mean the same thing, namely any page or location on the Internet, no matter what device (cell phone, tablet, laptop, PC, etc.) or protocol (http, WAP, ftp or other) is used to access the page or location.


  1. What does this policy cover?
    This Privacy Policy covers our practices regarding the information we collect about our customers and users (how we collect it and how we use it). Use of our products and services, as well as visits to our websites, are subject to this Privacy Policy.
  2. What about my family members and other users of my FLEETMODE account? Does this Policy apply to them?
    Yes. You’re responsible for making sure all family members or other users under your account understand and agree to this Policy. Get everyone together and talk about it. Or, send it by e-mail to make sure they’re on board. Hang it on the fridge. Up to you, just share it!
  3. When is information not covered by this Policy?
    Any time you give information to companies other than FLEETMODE. Some examples are:  
  4. Can my information be covered by this policy and other privacy policies at the same time?
    Yes, that can happen. For example:
    Sometimes we will provide a service with other companies. In that case your information may be subject to this Policy and that of the other companies. If you connect to a Wi-Fi service through another network, such as one provided in a hotel, airport or other venue, any information collected from your use of that network could be subject to either the FLEETMODE policy or the venue policy, and sometimes both. We think it’s a great idea to take a look at the privacy policies of any companies you do business with to learn how they use your information.


  1. What information do we collect?
    We may collect different types of information based on your use of our products and services and on our business relationship with you.  
  2. How Do You Collect Information?
    In three basic ways:  
  3. How Do You Use My Information?
    We use your information to improve your experience and to make our business stronger. Some examples include:  
  4. Do you use the information I store using one of your cloud services?
    We only use it to provide you with that service, unless we first get your permission to use it for something different.


  1. Do you share my Personal Information internally?
    Yes. Our products and services are developed, managed, marketed and sold by a variety of FLEETMODE companies. Sharing this information helps us offer you the high quality, seamless and innovative range of products you have come to expect from us. If one of our subsidiaries does not operate under the FLEETMODE brand, information sharing with that subsidiary is handled as though it is a non-FLEETMODE company.
  2. Do you share my Personal Information with other companies for them to market to me?
    We will only share your Personal Information with other companies for them to use for the marketing of their own products and services when we have your consent.
  3. Are there any other times when you might provide my Personal Information to other companies or entities?
    Yes. We share your Personal Information with companies that perform services for us, like processing your bill. Because we take our responsibility to safeguard your Personal Information seriously, we do not allow those companies to use it for any purpose other than to perform those services, and we require them to protect it in a way consistent with this Policy. Companies that perform these services may be located outside the United States or the jurisdiction where you reside. If your Personal Information is shared with these companies, it could be accessible to government authorities according to the laws that govern those jurisdictions. There are also occasions when we provide Personal Information to other companies or other entities, such as government agencies, credit bureaus and collection agencies, without your consent. Some examples include sharing to:  


  1. Do you use my information to send me advertising?
    Yes. We may use information like the preferences you have expressed and interests you have demonstrated on our websites, through use of our products and services, to provide you with marketing information and advertisements for FLEETMODE products and services. Those ads may be delivered on our websites and mobile applications. This is called “first party” advertising. It is part of our service relationship and you are not able to opt-out from this type of advertising. We or our advertising partners may also use anonymous information gathered through cookies and similar technologies, as well as other anonymous and aggregate information that either of us may have to help us tailor the ads you see on non-FLEETMODE sites. For example, if you see an ad from us on a non-FLEETMODE driving-related website, you may later receive an ad for driving solutions delivered by us on a different website. This is called “online behavioral advertising,” which is a type of Relevant Advertising.
  2. Do you use my information for other types of Relevant Advertising?
    Yes. We may also use information we get through your use of our products and services, from our advertising partners, and information like your age and gender to deliver Relevant Advertising that is not online behavioral advertising. We combine your anonymous information with that of other users into aggregate “audience segments.” These segments are based on particular interests and/or factual characteristics that everyone in that audience segment is likely to share. We might use that information to send you advertisements that are relevant to those interests or characteristics. We are careful to create Relevant Advertising with aggregate audience segments that are large enough that you can’t be identified individually.
  3. Do you use the location of my device for advertising purposes?
    Yes. FLEETMODE uses information about the locations you visit in order to create combined wireless location interest characteristics that can be used to provide Relevant Advertising to you and others like you.
    Location characteristics are types of locations – like “movie theaters.” People who live in a particular geographic area (a city, ZIP-code or ZIP+ 4 code, for example) might appear to have a high interest in movies, thanks to collective information that shows wireless devices from that area are often located in the vicinity of movie theaters. We might create a “movies characteristic” for that area, and deliver movie ads to the people who live there. We may associate your wireless device with a particular geographic area, such as a city, ZIP-code, or ZIP + 4 code, based on your billing address or the cell towers you connect with most frequently. In addition to other privacy protections, the process we use to create our audience segment includes a requirement that the ZIP + 4 or other geographic area to which a wireless location is assigned must contain a minimum of 25 households. ZIP + 4 codes with less than 25 households are combined with other ZIP + 4 codes to satisfy this requirement.
  4. What’s in it for me?
    Just like the name says, you get advertising that’s more relevant to your interests. For example, if a particular audience segment, like adults between the ages of 21 and 25 with a certain income range, has demonstrated a greater interest in movies than other segments, we might send them a movie ad for a movie geared toward young adults. This is just one way we deliver content that’s more relevant.
  5. How do you use information about the programs I watch on U-verse TV to advertise to me?
    We combine information about the shows that our customers are watching with their common interests to help us figure out what types of advertising they might be interested in seeing. It sometimes works like this: We look at the group of people watching a particular show. We identify common characteristics within that group. We use those characteristics to identify and deliver advertising that might be most relevant to watchers of that TV show. We might also deliver that same advertising during shows that appear to have similar audiences.
  6. Do I ever have a chance to tell you what I’m personally interested in?
    Yes. With some programs you can sign up to receive text-message offers from businesses that are near your current location and match the interests you’ve selected. You can change your mind at any time and stop participating in these programs. When we add new offers like FLEETMODE Internet Preferences we’ll let you know, so you can decide if you’d like to participate. For example, we may offer you free or discounted services in exchange for the use of your Personal Information for advertising and other similar purposes. We promise, before we use any of your Personal Information (including information we gather as an Internet service provider) for such purposes, we will always give you the opportunity to make an informed choice about whether to participate.
  7. What information do you provide to advertisers?
    FLEETMODE may provide reports to advertisers and other business customers about the success of its advertising campaigns. Those reports contain aggregate information about the number of times a particular ad was viewed, when it was viewed, whether it was viewed on a TV, a mobile device or a computer, demographics associated with the viewing audience and other similar information. Your anonymous information will not be included in aggregate reports about the success of Relevant Advertising campaigns if you have opted-out of Relevant Advertising delivered by FLEETMODE.


  1. What is location information?
    Exactly what it sounds like! It includes your ZIP-code and street address, as well as the whereabouts of your wireless device.
  2. How is it used?
    We use it in all kinds of ways, here are some examples:  
  3. How accurate is wireless location information?
    It depends on the technology we’re using. For example, we can locate your device based on the cell tower that’s serving you. The range could be up to 1,000 meters in any direction from the tower in urban areas, and up to 10,000 meters in rural areas. Wi-Fi networks provide more accurate location information, associating you with the place where the network is located – like a coffee shop – or to an area within or around that place. Services such as 411, 911, a “friend locator” application or a navigation/mapping application, require more precise information. So for those we develop a more precise estimate of location by associating the serving cell tower ID with other information, like the latitude and longitude of the tower, radio frequency parameters, GPS information and timing differences in radio signals. Depending on a variety of factors, those methods may estimate the location of your device to within 30 to 1000 meters.
  4. Are you the only ones who can locate my wireless device?
    Other companies may also be able to locate your device. For example, your handset manufacturer and your operating system provider may be able to locate your device. If you download mobile applications, those apps may be able to obtain your location directly from your handset or the operating system. Mobile applications that give you access to your employer’s network may also give your employer the ability to locate your device.
    We urge you to review Policies of all providers.


  1. Where do you get anonymous information?
    Sometimes we’ll collect information about how you use our products using cookies and other similar technologies. This information doesn’t include your Personal Information and is considered anonymous. When we collect information that identifies you personally, we may anonymize it for certain purposes. We remove data fields (such as name, address and telephone number) that can reasonably be used to identify you. We also use a variety of statistical techniques and operational controls to anonymize data. Anonymizing information is one of the tools we use to protect your privacy.
  2. Tell me more about aggregate information.
    Aggregate information is a form of anonymous information. We combine data that meet certain criteria into anonymous groups. For example, we might want to compare how customers in Beverly Hills, CA (or any city, county or ZIP-code) use their cell phones to how customers in Boulder, CO use their cell phones. In order to do that, we would combine customer data in each of the geographies into anonymous groups and look at all that aggregate data to understand how the two groups are different or similar.
  3. Do you share anonymous or aggregate information?
    Yes, we may share this information with other companies and entities for specific uses, which may include:  We share this information in external reports like our External Marketing & Analytics Reports and Metric Reports.


  1. Tell me more about the External Marketing & Analytics Program.
    We use aggregate information to create External Marketing & Analytics Reports that we may sell to other companies for their own marketing, advertising or other similar uses. These reports may be a combination of information from wireless and Wi-Fi locations, U-verse, website browsing and mobile application usage and other information we have about you and other customers. You have a choice about whether your anonymous information is included in the reports that we sell or provide to other companies.
    Some examples of External Marketing & Analytics Reports include:  
  2. Do you provide companies with individual anonymous data as part of your External Marketing & Analytics Program?
    Yes. When we provide individual anonymous information to businesses, we require that they only use it to compile aggregate reports, and for no other purpose. We also require businesses to agree they will not attempt to identify any person using this information, and that they will handle it in a secure manner, consistent with this Policy.
  3. Do you use my anonymous information in other types of external reports?
    Yes, we may use your anonymous information to provide Metrics Reports to our business customers and service suppliers. These reports are considered part of the underlying service and we do not sell them to other customers or suppliers.


  1. Do you collect information about my children’s use?
    We do not knowingly collect personally identifying information from anyone under the age of 13 unless we first obtain permission from the child’s parent or legal guardian.
  2. What happens when my child is using an account not registered to them? Internet and wireless devices and services purchased for family use may be used by children without our knowledge. When that happens, information collected may appear to us to be associated with the adult customer who subscribes to our services and will be treated as the adult’s information under this Policy.
  3. What can I do to help better protect my child’s information?
    We encourage you to spend time online with your children, and to participate in and monitor their online activity.


  1. Do we sell your Personal Information?
    No. We do not sell your Personal Information to anyone, for any purpose. Period.
  2. How long do we keep your Personal Information?
    We keep your Personal Information as long as we need for business, tax or legal purposes. After that, we destroy it by making it unreadable or undecipherable.
  3. What safeguards does FLEETMODE have in place?
    We’ve worked hard to protect your information. And we’ve established electronic and administrative safeguards designed to make the information we collect secure. Some examples of those safeguards include:   
  4. Will you notify me in case of a security breach?
    Laws and regulations guide us in how to give you notification when certain types of sensitive information are involved in a security breach. We will provide you with notice in accordance with these laws and regulations.
  5. Can I review and correct my Personal Information?
    Yes. We are happy to help you review and correct the Personal Information we have associated with your account and billing records. Please contact us.


  1. What happens if there is a change in corporate ownership?
    Information about our customers and users, including Personal Information, may be shared and transferred as part of any merger, acquisition, sale of company assets or transition of service to another provider. This also applies in the unlikely event of an insolvency, bankruptcy or receivership in which customer and user records would be transferred to another entity as a result of such a proceeding.
  2. Will I be notified if there are changes to this policy?
    We may update this Privacy Policy as necessary to reflect changes we make and to satisfy legal requirements. We will post a prominent notice of the change on our websites. We will provide you with other appropriate notice of important changes at least 30 days before the effective date.


  1. Do I have choices about receiving first party advertisements from FLEETMODE?
    Because first party advertising is part of the service you receive when you use our mobile applications, we don’t offer an opt-out for first party advertising.
  2. You can also choose not to receive other types of marketing from FLEETMODE.
    We realize that unwanted marketing contacts can be a hassle and we’ve worked hard to meet the expectations of customers and potential customers who have expressed a desire to limit certain types of solicitation communications from us.
    E-Mail: Every marketing e-mail we send contains instructions and a link that will allow you to stop additional marketing e-mails for that product or service type.
    Text Messages: Opt-out of FLEETMODE marketing text message contacts by replying “stop” to any message.
    Federal Do Not Call: The FTC maintains a National Do Not Call Registry at donotcall.gov, and your state may maintain its own Do Not Call Registry.
  3. Are there any other opt-out choices I should know about?
    We may use services provided by analytics companies to obtain information about website performance and how you use our mobile applications and other products and services.


Customer Service Contact Numbers

FleetMode Support – 1-407-428-1703

FleetMode, LLC. – 1-352-385-1803